winbd's Privacy Policy
How your personal information is collected, what it is used for, and how securely it is kept — winbd's full privacy policy is discussed in detail here.
Introduction and Scope
winbd operates an online gaming and betting platform for users in Bangladesh. This privacy policy applies to winbd's website, mobile application, and all related services. It explains what information we collect, how that information is used, when it may be shared with third parties, and what rights you have over your information.
By registering an account on this platform or using its services, you are considered to have accepted the terms of this privacy policy. Please also read our Terms and Conditions to understand how your relationship with winbd is governed, where the overall agreement for using the platform is set out.
This policy has been prepared in line with internationally recognised standards for personal data protection, and winbd commits that user information will never be used beyond its approved purposes.
What Information We Collect
winbd collects various types of information, listed by category below.
2.1 Registration and Identity Information
We store the information you provide when creating an account. This includes:
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- Government-issued documents required for identity verification (information relating to NID or passport)
2.2 Financial and Transaction Information
Transaction-related information is stored at the time of deposits and withdrawals. winbd currently accepts and processes payments via bKash, Nagad, Rocket, Upay, and bank transfer. Transaction records for these methods — such as amount, date, and reference number — are retained.
2.3 Technical and Device Information
When you use winbd, certain technical information is collected automatically:
- IP address and type of internet connection
- Device type, operating system, and browser version
- Login time, session duration, and site navigation data
- Geographic location (general level, not precise GPS)
2.4 Gameplay and Behavioural Information
Bet history, game names, wager amounts, and win or loss outcomes are stored for the purpose of monitoring gaming activity and improving services.
Purpose of Data Use
winbd uses the collected information for the following purposes:
- To facilitate account registration, verification, and management
- To process deposits and withdrawals and ensure transaction security
- To properly manage bonuses, cashback, and VIP benefits
- To detect and prevent fraudulent activity
- To analyse and improve platform performance
- To provide support via live chat and email
- To meet applicable legal obligations
winbd never sells your information or shares it with advertising networks.
Circumstances of Data Disclosure
winbd does not disclose your personal information to any third party except in the limited circumstances below:
4.1 Service Providers
Necessary information may be shared when working with selected partners for payment processing, identity verification, and technology infrastructure management. Strict data protection agreements are in place with these partners.
4.2 Legal Obligations
Information may be disclosed in compliance with applicable law in response to court orders, lawful requests from investigative authorities, or legal proceedings.
4.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, the new party involved will be bound to comply with the terms of this privacy policy.
4.4 With Your Consent
In any situation other than the three cases above, your explicit consent will be obtained before information is disclosed.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the winbd platform.
5.1 Essential Cookies
These cookies are necessary for the basic operation of the platform — such as keeping login sessions active, remembering language preferences, and managing security measures. They cannot be disabled.
5.2 Analytical Cookies
Analytical cookies are used to understand which pages are used most and how users interact with the service. This information is stored in fully anonymised form.
5.3 Cookie Controls
You can disable or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some platform features to stop working.
Data Security Measures
winbd applies both technical and procedural security measures to protect your information.
- SSL/TLS encryption is active on all data transfers
- Passwords are never stored in plain text — they are always hashed
- Access to servers and databases is strictly limited and controlled
- Automatic alert systems are active for suspicious logins or unusual activity
- Regular security audits are conducted
No one can guarantee 100% security on the internet, but winbd is committed to maintaining the highest standard of protection.
Third-Party Links and Services
The winbd platform may have connections to game provider studios (such as Evolution, Pragmatic Play, PG Soft, JILI) and payment gateways (such as bKash, Nagad). These third parties have their own privacy policies, and winbd is not responsible for how your information is handled on their platforms.
You are advised to read the privacy policy of any third-party service before using it.
Your Rights and Choices
As a winbd user, you have the following rights over your own information:
8.1 Right to Access Information
You can contact the support team at any time to find out what information winbd holds about you.
8.2 Right to Correct Information
If your account contains incorrect or outdated information, you can request that it be corrected.
8.3 Right to Close Account and Delete Information
You can request to close your account. However, some information may need to be retained for a set period due to legal obligations. Account management options such as self-exclusion are explained in detail on the Responsible Gaming page.
8.4 Right to Opt Out of Marketing Communications
If you do not want to receive promotional emails or notifications, you can turn them off at any time through your account settings or via the support team.
Protection of Minors
All winbd services are for individuals aged 21 years or older (21+) only. No one under the age of 21 is permitted to open an account or use the platform.
Age is verified at the time of registration and proof of identity may be requested if needed. If a user opens an account by providing a false age, winbd reserves the right to close that account immediately and confiscate the associated funds.
If a parent or guardian suspects that a child or teenager is using the platform inappropriately, they can notify our support team directly.
Policy Changes and Updates
winbd may amend this privacy policy when necessary. If any significant changes are made, users will be notified in advance via their registered email or through a notification on the platform.
Continuing to use the service after changes have been made will be considered acceptance of the new policy. You are therefore advised to check this page regularly.
To learn more about winbd, visit our About Us page, where the platform's goals and service details are provided.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact the winbd support team. Our support team is available seven days a week, twenty-four hours a day in both Bangla and English via live chat and email.
You can reach us by email at: [email protected]
For privacy-related complaints, an initial response is generally provided within 72 hours. More complex matters may take longer, but every complaint is reviewed with appropriate care.
For general questions, you can visit our FAQ section, where detailed answers to frequently asked questions are available.